Delivery FAQ
Questions about delivery of your products answered here.
Preferred Carrier
Our preferred shipping carrier is UPS, which normally takes 3-7 business days. Quicker delivery is available at checkout. Rates are below. We do our best to ship same-day, but cannot guarantee same day shipping on orders placed after 12:00 EST. Delivery estimates are not guaranteed. If you have questions about shipping or need to arrange delivery for a specific day, please contact us before placing your order.
Orders to Alaska, Hawaii and APO/FPO packages will be delivered via FedEx 2-Day. Please call for exact shipping charges for Overnight shipping to Alaska & Hawaii.
Note: Shipping promotions apply to orders shipped within the Continental US only.
When will my order ship?
We work hard to process, package and ship your order within 24 hours or receiving it. There are a few steps that you can take to help speed the process up:
› Be sure to enter the actual billing address that your credit card company has on file.
› If shipping to an address other than your billing address, BE SURE to include the name of the person or the business. This helps to weed out fraudulent orders and ensures your package will be delivered correctly. Orders will not ship until the address is confirmed.
› Enter your email address and phone number carefully. We will usually e-mail you with any questions first, and if needed follow up with a phone call. We need to be able to contact you.
› Please take your time entering your information, and contact us immediately if you notice any errors.
How long will it take to get my order?
> Orders placed before 12 p.m. (noon) ET usually ship the same day. You will receive a tracking number by email.
> Domestic packages are delivered via UPS, usually within 3-5 business days. Ground and Home Delivery estimates are not guaranteed.
> Because Ground and 3-Day services are not available in all areas, orders to Alaska and Hawaii are shipped via UPS 2-Day. Please call for exact shipping charges for Overnight Delivery.
> International orders are delivered using UPS International and may be consolidated to keep shipping costs as low as possible. Please see below for International shipping information.
> PLEASE NOTE: All shipping transit times are calculated on business days only, starting the day after your order is shipped. For example, if you choose 3-day shipping for an order placed on Monday morning, your order will ship Monday afternoon and arrive on the Thursday of that week. If you were to place the same order on Thursday afternoon, your order would be packaged and shipped on Friday, and arrive the following Wednesday.
> UPS Ground (business addresses) & UPS Express business days are Monday through Friday. Home Delivery business days are Tuesday through Saturday.
> Please keep in mind that Holidays such as Thanksgiving, Christmas, Independence Day and New Years are not counted as business days.
> Weather delays happen and are beyond anyone's control. If trucks or flights are delayed because of weather it may add some time to the delivery of your package, even for Express Shipments. In these cases shipping charges are not refundable. We recommend that you keep an eye on FedEx's website and watch your tracking number(s) carefully to estimate delivery.
Will my order require a signature for delivery?
Possibly...
> UPS requires a signature for any order with a value over $500. This is something within their system and it cannot be changed. For some orders, we may require a signature for orders valued as low as $250 to help protect both against theft and credit card fraud. If you are unsure of weather or not your order will require a signature, please be sure to have it shipped to a location where someone will be available to sign for it. Your place of work is always an excellent alternative.