Bahnhof Sport is committed to providing our customers with the finest service available.
EXCHANGES & RETURNS:
Due to the seasonal nature of our business we ask any exchanges or returns be completed within 14 days. Any returns of merchandise purchased on sale MUST be received by our returns department within 14 days. Items received for return after 14 days may be refused or charged a re-stocking charge. If you need to exchange please call 866-451-9425 so that we can save the proper item to fill your exchange. Please include a copy of the sales invoice as well as a note explaining what needs to be done. Remember to include a daytime phone number as well so that we can contact you in a timely manner to expedite the process. We cannot process an exchange or return for any products, which have been worn, or the tags have been removed. ITEMS THAT HAVE BEEN WORN WILL NOT BE ACCEPTED FOR A RETURN.
Swimwear exchanges and returns must be received by our shipping department within 30 days. ALL exchanges and returns must have all tags attached with any shields in place. Any product received with shields or tags removed will be refused and no credit given.
SKI & SNOWBOARD RETURNS:
There is a 20% restocking charge on any ski, snowboard or binding returned.
All products are covered by a manufacturers warranty. Any defective products must sent to us and we will return them to the manufacturer after examination. Defective items that have been worn must be returned to the manufacturer for repair and will not be accepted as a return for credit. The item must be clean. Any items, which are not clean, will be cleaned first at the customer's expense, which will delay the process. It always helps to call us first before you send the item. We will do everything we can to expedite the process.
Please ship all returned product to:
Bahnhof Sport On-Line
PO Box 677
106 E. Sheridan St.
Petoskey, Michigan 49770
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